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eight is your luckiest service provider in town. Check out our mobile and data-only plans here!

Yes, absolutely!

You can sign up at any of our authorized retailers or online via our website. For online sign up, get the SIM card delivered to your mailbox or collect your SIM card from any SIM pick-up points.  If you are under 15, ask your parents to sign up for you.

Hop in and let’s get you connected.

You can choose to sign up online or at any of our 400 retailers nationwide!

Online sign up: Select your preferred plan and keep your original physical ID or Singpass ready with you – we’ll need it to verify your identity.

Sign up at retailer: Please bring along your physical ID or have your Singpass ready for verification!

If you are under 15, please get your parents to sign up for you.

The following identification documents are accepted for registration. Do ensure you have your original document and that it is still valid for at least 6 months from the sign-up date.

If you do not hold any of the above IDs, you may sign up for our Data-only SIMs with your passport.

Each ID is allowed to sign up for up to 10 mobile lines, and you can choose either a SIM card or an eSIM.

There is no limit on the number of data-only SIM plans you can buy.

• If you’ve signed up online and selected the “SIM pick-up” option, you can head down to any of our SIM pick up points to collect and activate your SIM card. Bring along your confirmation email/SMS with you and the staff will activate the SIM card and you can start using your services!
• If you’ve signed up directly via our retailers: The SIM is already activated! You can start using our service any time.
• If you’ve signed up online for an eSIM: simply install your eSIM on your device any time to get connected.

We work with Singpost for SIM deliveries and the mail should reach you within 5-7 working days. Keep a lookout for your SIM card in your mailbox!

Activate your SIM in 3 simple steps:

1. Go to our Mobile Activation page and enter your mobile number (or temporary number if you’re porting in).
2. Scan the barcode behind your eight SIM card, otherwise key in manually.
   
   
3. Enter the Activation Code found in your email.

That’s all!

Due to regulatory requirements, we’ll need the person whose name was used to place the order must collect the SIM in person. Do bring your Singpass or original physical ID for verification too!

If the sign-up was done under a family member’s name, that person must also be physically present at the collection point with their ID.

Activation codes are valid for 14 days from your purchase date to keep your order secure. Make sure to activate your SIM before it expires so you can start enjoying our network!

If your code has expired or you’re having trouble, email us at helpme@eight.com.sg with:

• Name as per NRIC:
• Order ID:
• Your eight mobile number:
• Registered email address:

To keep your account secure, all eight SIM cards must be activated in Singapore before usage. We recommend you activation your service as soon as you receive it!

For iOS Device users:

• Settings > Mobile Service > Click on your eight SIM> Mobile Data Network
• Ensure APN is “shwap”

For Samsung (Android) Device users:

• Connections > Mobile Networks > Access Point Names
• Ensure APN is “shwap”

Blocking international calls & SMS keeps you safe from scams. While we take the best effort to prevent scams, this is not foolproof – always check if it’s a scam!

• Log in to your eight account
• Head to Settings
• Find the “Block overseas calls/SMS” setting
• Toggle it off to block incoming international calls/SMS

We know you’ve got questions, so check out our short video guide here!

• Online sign up: Select your preferred plan and use the ‘use current number’ option. Make sure the current number is registered to your name and you use your Singpass or original ID when signing up.
• Sign up at retailer: Please bring along your physical ID or have your Singpass ready for verification! The existing owner of the number must be physically present at the retailer for this process.

You can port into any monthly or 1-year mobile plan Refer here for our mobiles plans and sign up now online or head down to your nearest retailer to enjoy eight!

Port-in allows you to bring your existing number to eight with no service interruptions. That way, you get the best value and best coverage in Singapore!

1. Sign up for an eight plan – during registration, select ‘Use Current Number’ and provide us your existing number & operator. Make sure you don’t cancel your number with your current operator, otherwise you won’t be able to port-in!
2. When you receive and activate your SIM card, your porting request will be automatically handled by us. It will take 1-3 days to complete (from the time your SIM is activated. If you have opted for eSIM, the porting request will be immediate. Meanwhile, you can start enjoying your plan entitlements on your eight temporary number.

You can use your temporary number to log into your eight account to monitor your porting status. We will also drop you an SMS once your port request is complete. Your temp number will cease automatically once your port request is complete.

For a successful port-in to eight, ensure that:

1. The registered ID and name used to port the number to eight is the same as the existing telco operator.
2. Your current number is not suspended/terminated with your existing telco operator.
3. You are no longer in contract with your current telco.
4. You have entered your existing number and service type (postpaid / prepaid) correctly during registration.

Yes you can! We accept porting of both postpaid or prepaid plans to eight. However, we are unable to accept Starhub prepaid port-ins at this time.

Don’t worry! Here’s what you can do:

• Option 1: You can ask your family members that registered your current mobile plan to conduct the port-in process for you.

• Option 2: You can ask your current provider to do a Transfer of Ownership to your own name and NRIC. After that, you can sign up for eight!

It’s rare, but it happens – we can fix that:

• Port request has failed due to ID mismatch: ensure the following information is the same as the existing plan that you have with your current telco – the ID number, the form of ID (E.g. If NRIC is used at your previous telco, please submit the same NRIC when registering with eight). If there is a typo in your ID number, please email us at helpme@eight.com.sg so we can check on this.

• Number is suspended/terminated at your telco: the number must be active for the port-in process. Please check with your current telco on the unsuspension/reinstation of your number and update us at helpme@eight.com.sg

• Outstanding bills issue: if you have outstanding bills, please settle the balance with your current telco and update us at helpme@eight.com.sg to resubmit your port in request.
• Contract issue; please check with your current telco and update us accordingly. If you are still in contract or do have outstanding bills, please check in with your current telco and update us at helpme@eight.com.sg to resubmit your port in request

• Wrong selection of current telco/entered the wrong service type while signing up: please write to us at helpme@eight.com.sg to resubmit your port in request with the correct detail.

Upon resubmission, it will take another 1-3 days for port-in to complete.

Our network is built on a standalone 5G core (no dependence on 4G) — the next leap in mobile connectivity. With 5G SA, you get blazing speeds, ultra-responsive performance, and rock-solid reliability — backed by 99.9% coverage and 99.9% uptime.

Upgrading to 5G does not have to come with a steep price hike. We’re introducing two 5G plans:

• S$14.80 — our entry-level 5G option with 588GB 5G data + 28GB roaming to APAC incl. China and South Korea

• S$18 — our best 5G option with 688GB data + 36GB roaming to APAC incl. China, South Korea & Japan

Both plans deliver high speed and reliable performance. The S$14.80 plan offers an accessible way to step into 5G.

No – all our SIMs and eSIM support 5G. You don’t need to replace your SIM just to use 5G. If your device supports 5G and you’ve just upgraded to our 5G plans, your current SIM (or eSIM) will work just fine.

If you’re not already on our Lucky Eight or Triple Eight plan, you can easily upgrade your plan via your eight account. Great news for Triple Eight users – welcome to 5G! Your upgrade will happen automatically on our launch date!

Great news! Your 5G access will activate automatically as long as you’re on one of our 5G-eligible plans, using a 5G-capable device, and located in 5G coverage area.

Yes, you can! You can either:

• Write in to helpme@eight.com.sg with the following:
• Please provide your full name as per NRIC, your 8-digit mobile number, your current 1 Year plan and the 5G plan you’d like to upgrade to. Or visit one of our service centres in person and request the upgrade on site.

You need a 5G-capable device that supports the 5G bands we use. If your device is 4G only, it will stay on 4G – you won’t get 5G speeds or features. Note: Some models like the iPhone 12 may not be compatible with 5G. Check with your device manufacturer if you’re unsure.

When you’re connected to 5G, you’ll see a “5G” icon in your status bar. If it’s not showing, check that:

• Your device’s network settings are set to “5G Standalone / Auto”
• You have the updated your device’s software and firmware to the latest version.
• You’re using a 5G capable device and in a 5G coverage area.

In the rare occasion there’s no 5G coverage (we have coverage across the country), your device will connect automatically to 4G service. There’s absolute no service interruption and you don’t have to make any setting changes.

Yes. Voice calls can still function (via VoLTE) when 5G is in use.

No – 4G will remain operational during and after our 5G rollout. In many places, devices will still use 4G when 5G is not available.

In some countries or regions, your phone may fall back to 4G if local partner networks don’t support compatible 5G.

Steps you can try:

• Restart your phone

• Ensure 5G settings are enabled

• Check for software / firmware updates

• Confirm you’re in a 5G-enabled area

• Contact customer support, submit your location / error details so we can investigate.

An eSIM is a digital SIM that can be used on compatible phones and tablets without an additional SIM card slot is required.

You can get an eSIM with any of our mobile or data-only plans. Simply choose “eSIM” as your collection method when you sign up online. If you prefer to sign up in person, our eight retail stores and service centers can also set you up with an eSIM.

Do note that you must sign up and activate your mobile plan in Singapore.

As long as your device (mobile or tablet) is eSIM-enabled, it will work! Check with your device manufacturer if you’re unsure.

Easy! Just follow the installation steps in the email. Here are two easy ways to install your eSIM:

Option 1: Scan QR code by heading over to “Mobile Service”, “Add eSIM” and scan the QR code. Follow your device’s onscreen instructions to install the eSIM.

For iOS:

For Android:

Option 2: In your device eSIM settings, enter the SM-DP+ address and activation code found in your eight email. Follow your device’s onscreen instructions to install the eSIM.

Yes, if your phone allows two SIM cards (called “dual SIM”), you can have both a physical SIM card and an eSIM active. This means you’ll have two phone numbers! You can choose which number to use for calls, texts, and data.

Important! If your phone already has an eSIM in use, turn it off before downloading the new eSIM. Most devices do not allow two eSIMs to be turned on at the same time.

Just drop by any of our eight service centres – the account holder must be present for an in-person verification. Currently, we do not charge any fees.

For your security, we do not allow reinstallation of eSIMs. To get a new eSIM, drop by any of our eight service centres – the account holder must be present for an in-person verification. Upon verification, a new QR code will be issued immediately.

Ensure you have a stable internet connection during the set-up process before re-attempting to download the eSIM with the QR code from your email.

Still having trouble? Just drop by any of our eight service centers — the account holder must be present for an in-person verification.

For your security, we do not allow reinstallation of eSIMs. Kindly head to any of our eight service centers and ensure that the account holder is present. Upon verification, a new QR code will be issued immediately so that you can install your eSIM on your preferred device.

Here’s some quick troubleshooting steps:

• Restart your device (a simple restart can help refresh network settings and resolve minor glitches!)
• Check your network settings: ensure your eight eSIM is turned on, and the APN is set to “shwap”
• If you have multiple SIMs on your device, confirm the correct eight SIM is set as default for SMS, calls and mobile data.

Our 1-Year Plan offers you 365 days of mobile plans where you don’t need top-up for a year. The plan entitlement will be refreshed monthly (30 days) and during the last month (12^th month), there will be additional 5 days’ worth of entitlement to make the total 365 days plan! We recommend the following:

• Triple Eight 5G Plan – 688GB for $168/year (save $48/year)
• Lucky Eight 5G Plan – 588GB for $148/year (save $30/year)

It’s built for simplicity and long-term savings.

You’ll enjoy great savings with your phone bills settled for the year at a significantly lower price with no need to reload/recharge monthly.

Once you sign up for a 1-Year Plan, it’s set for the whole year, give you the peace of mind of constant connectivity. If you have used all your entitlements, simply purchase our affordable add-ons starting from just $3.88. Learn more here.

If you are on $8.00 monthly plan (or stacked) and choose to upgrade to $1-Year $11.80 Plan or 1-Year  $18.00 Plan, this will be considered a plan upgrade and you will immediately get to enjoy the upgraded entitlements!

If you are on $11.80 monthly plan (or stacked) and choose to upgrade to 1-Year  $18.00 Plan, this will be considered a plan upgrade and you will immediately get to enjoy the entitlements! If you choose 1-Year $8 plan, it will only start after all the $11.80 monthly plan ends.

If you are on $18.00 monthly plan (or stacked) and choose to purchase $1-Year $11.80 Plan or 1-Year  $18.00 Plan, it will only start after all the $18 monthly plan ends.

Yes once you reach the last month of the 1-Year entitlement, you can choose to purchase a monthly plan or another 1 -Year plan. In the meantime, if you need more data during your 1-Year Plan, you can buy add-ons at just $3.88. Learn more here.

The 1-Year Plan is a special deal so it can’t be paid using existing wallet balance. You can use the existing wallet balance to buy monthly plan/ add-ons. Thank you for your understanding!

This is not a special promo! Feel free to buy the 1-Year plan anytime!

Auto-Renewal (if enabled): If you have auto top-up enabled, your mobile plan will automatically renew to the same monthly mobile plan. For example, an $11.80 1-Year Plan would renew to an $11.80 monthly plan. Your service will continue without interruption.

No Auto-Renewal: If auto top-up is not enabled, you will need to login to your account to select  a new mobile plan. We encourage you to turn on auto top-up so that your services will continue without interruption.

Data-only plans only have local and roaming data – designed for our customer who need more data for browsing, streaming, and staying connected on the go! It’s perfect for those who need a second SIM, students and tourists!

Sign up for a data-only plan with your Singpass or eKYC with passport.

Both eSIM and physical SIM options are available! Learn more about our data only plans here.

Sign up easily via our website or head down to your nearest eight retailers located – see locations here.

Our Data-only Plans are perfect if:

• You have an extra device (like an iPad or tablet) that need internet access, but you don’t need voice or SMS features.
• You are a tourist visiting Singapore (Welcome!)

Yes, you can – and in fact we encourage it! Simply sign up and verify yourself with your passport and select eSIM. Do note you will only be able to activate your SIM when you reach Singapore.

You can sign up the Data-only Plan with a Singapore passport, however we encourage you to use Singpass (NRIC) as it’s more convenient.

Log in to your eight account using your 13 digits Service Number to view your plan details, wallet balance, and renewal status. OTPs will be sent to your registered email address.

Our Senior Plan is specially designed and exclusive to our customers aged 60 and above. It offers more value at a lower price – because you deserve it! Learn more here.

If you’re 60 years young or older at the point of sign up, you’re eligible! (Yes, we check.)

You can sign up for up to 2 Senior Plans using your NRIC — two’s a company, and with the Senior Plan, it’s double the joy!

Signing up is a breeze! You can do it online or pop by one of our friendly retailers who can help you with the sign-up process.

Our Senior plans come at a lower monthly rate – giving you more value so you can enjoy your best years without stretching your wallet.

Yes, you can! Simply login to your eight account > Home > Add-ons to purchase add-ons for your plan. Find out more about our Plan Add-ons here.

The billing cycle is 30 days. If you sign up and the SIM card is activated on 1^st July , the first plan will be billed directly on 1^st July. Subsequently, the payment will kick in after 30 days.

We will always deduct your plan charge from your eight wallet balance first. If there is insufficient balance in your wallet, the full amount will be charged to the credit / debit card linked to your service account. We do not support partial deductions at this time (but we’re working on it!)

Login to your account to set up auto-recurring payments and link your credit card to your account to prevent any service interruptions!

If you miss the date to renew your plan, you can renew it the next day. Simply do it on eight account or visit our retailers/eight Service Centres.

When your plan expires, it will go into a grace period of 60 days. During which, you can receive SMS and notification to recharge.  After 60 days, you will continue to receive SMS, however all unused wallet credit will be forfeited.

Once your plan renewal is successful, you’ll receive an auto generated e-receipt from eight. If you need us to resend your e-receipt, do reach out to our support team helpme@eight.com.sg

Plan renewal is automated should if there sufficient balance in your wallet. You can easily top up your wallet on your eight account or by simply heading down to your nearest retailers.

To terminate your eight mobile plan, simply write in to us at helpme@eight.com.sg with your request.

Before doing so, please ensure that auto-recharge is disabled on your account to prevent any recurring charges before termination. We will process your request promptly and confirm once your line has been successfully terminated.

Think of add-ons like power-ups for your mobile plan. Need more data to binge that new series? Just grab a data add-on. Need to roam like a boss while traveling? Just grab a roaming add-on. Need to make more calls back home? Just grab an IDD add-on. You get it.

Learn more about our plan add-ons here.

If you’re on an eight Mobile Plan and if your current plan has the entitlement for it, you’re already halfway there! Just pick your in your eight account and enjoy the boost on eight’s awesome network!

After logging in to your eight account, click on ‘Add-ons’ and buy your preferred add-on. Do note that most add-ons will expire on your plan renewal date.

Easy! The Add-Ons expiry is the same as the Base Plan, so you don’t need to remember two expiry dates.

E.g. if you your mobile plans starts on 1st day of the month and you purchased the Add-Ons on the 15^th of the month; the Add-Ons will continue on till 30^th of the month and expire together with the Base Plan.

Yes, you can! Add as many Add-ons you require. You can stack 2 (or more!) Add-ons on 1 mobile plan. However, the Add-ons will expire when your plan renews, so be sure to use it by then!

While we love the enthusiasm, add-ons are designed for instant gratification – they’re meant to be used in the current month only. That means no auto-renewals, no future scheduling -just grab what you need and when you need it.

Upgrading is instant!

• Log in to your eight account > Click on Recharge > Select your plan upgrade
• Or visit any eight retailer

Once the upgrade is activated, your current plan will be immediately terminated and replaced with the new one.
Please note that plan upgrades are billed in full and we are unable to reverse transactions for terminated or stacked plans, nor can we reinstate previously held plans.

Plan stacking allows you to purchase and queue additional plans. You can view and manage stacked plans in your eight account.

• Stacked plans are activated based on purchase order.
• Once activated, each stacked plan follows a 30-day cycle, just like your base plan!

If you have stacked plans and choose to upgrade your current plan, all stacked plans will be terminated immediately upon upgrade. To avoid losing any stacked plans, consider using them before upgrading or plan your upgrade after the stacked plans have completed their cycle. All plans are non-reversible and non-refundable.

Downgrades take effect at the next renewal cycle.

• Log in to your eight account > Biling > Your next plan on auto renew: change to a lower tiered plan
• Or visit any eight retailer

Your current plan will continue until the end of its 30-day cycle, after which the downgraded plan will begin. All plans are non-reversible and non-refundable.

Enjoy free roaming in your plan! Learn more about roaming here. Currently there is no pay-per-use for roaming, enjoy roaming as part of your base mobile plans!

First, ensure your mobile is VoLTE capable (if you’re unsure, check with your device manufacturer), then follow these simple steps:

1. Enable Mobile Data and Data Roaming on your mobile device

2. Check that your Access Point Network (APN) is set to ‘shwap’

Easy! Just login to your eight account and you can view the plan entitlement and usage real-time.

• APAC countries: Malaysia, Indonesia, Thailand, Vietnam, India and Taiwan
  • If you’re on our Lucky Eight plan: includes China and South Korea!
  • If you’re on our Triple Eight plan: includes China, South Korea + Japan!
• International countries: Over 58 countries! See the full list here.

We work with countless operators across the world to bring you the best roaming service. Learn more about our roaming operator  partners here.

Absolutely! Our plans include 288 minutes of roaming calls—whether you’re calling back to Singapore or making local calls in the country you’re visiting.

• To ensure smooth calling, check the “Network Operator (VoLTE Calls)” column in our roaming guide.
• For example: In Malaysia, connect to MAXIS/UMOBILE/CELCOM to enjoy VoLTE calls and stay in touch with home.
• For SMS, there will be no issues to receive OTP, but our plans do not include outgoing international SMS at the moment.

International direct dialling (IDD) calls let you connect to overseas numbers directly. Enjoy all-inclusive IDD Talktime with your overseas friends with our IDD talktime:

IDD Supported Destinations: Australia, Bangladesh, Brazil, Brunei, Canada, China, Colombia, Guam, Hong Kong, Iceland, India, Indonesia, Japan, Korea, Malaysia, Mexico, Mongolia, Myanmar, New Zealand, Norway, Pakistan, Philippines, Puerto Rico, Romania, Taiwan, Thailand, USA – Alaska, USA – Hawaii, USA – United States Of America, USA – Virgin Islands, Vietnam

Easy! Just key in the country code, followed by the phone number. For example, an IDD call to Malaysia, just press +60 and followed by the phone number.

We know it’s a handy feature—but for now, this functionality is currently unavailable, but we are working hard to improve your experience!

Troubleshooting steps to get connected to data:

• Check your APN settings and ensure that it is “shwap”

• Restart your mobile device and ensure you can see “ eight ” network and signal bar on the top left of your screen.
• Ensure your Mobile Data Network is set to 4G or 5G
• Ensure VPN is switched off for a seamless surfing experience

Still facing issues? Simply head down to our eight service centres and our team will assist you.

Troubleshooting steps to get connected:

• Turn on airplane mode, wait 10 seconds and turn it off
• Check that your APN is set to ‘shwap’
• If you’re still facing connectivity issues, restart your device

Still facing issues? Simply head down to our eight service centres and our team will assist you.

Troubleshooting steps to get connected:

• Remove your eight SIM and gently wipe the surface before reinserting.
• Turn off and on your SIM card (or eSIM).
• Restart your device.

Still facing issues? Simply head down to our eight service centres and our team will assist you.

Check on the operator manually and connect to eight’s local network operator in the country. Find the full list here.